Privacy Policy
Effective Date: [DD/MM/YYYY]
Welcome to Dwarlo. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or request services through our platform.
By accessing or using Dwarlo, you agree to the practices described in this Privacy Policy.
Information We Collect
To provide safe and verified home services, we may collect the following information:
Personal Information
Full Name
Mobile Number
Email Address
Residential Address
City & State
Service Requirements
Worker Information
For worker registration, we may collect:
Name
Mobile Number
Address
Aadhaar or Government ID (where applicable)
Police Verification (if provided)
Experience Details
Skills & Service Category
Profile Photograph
Supporting Documents
How We Use Your Information
Your information is collected only for legitimate business purposes, including:
Processing service requests
Connecting customers with verified professionals
Worker verification and onboarding
Customer support
Booking confirmations
Service quality improvement
Fraud prevention
Legal and regulatory compliance
We do not sell your personal information to third parties.
Consent for Data Collection
By submitting any form on Dwarlo, you expressly consent to the collection, storage, processing, and use of your personal information for providing home services and related communication.
You may withdraw your consent at any time by contacting us through the details provided below. Withdrawal of consent may affect our ability to provide certain services.
Identity Verification
To maintain a trusted platform, Dwarlo may verify worker identities using government-issued documents, address verification, and other lawful verification methods.
Verification information is handled securely and accessed only by authorized personnel.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information, including:
Secure servers
Encrypted data transmission
Restricted internal access
Regular security monitoring
Secure document handling
While we strive to protect your information, no online system is completely secure.
Sharing of Information
We may share limited information only when necessary:
With verified service professionals to fulfill your request.
With trusted verification partners.
With payment or technology service providers.
When required by applicable law or government authorities.
We never sell or rent your personal information for marketing purposes.
Cookies
Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, and enhance platform performance.
You may disable cookies through your browser settings; however, some features may not function properly.
Your Privacy Rights
Under applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023, you may have the right to:
Access your personal information
Request correction of inaccurate information
Update your details
Withdraw consent
Request deletion of your data (subject to legal obligations)
Contact us regarding privacy concerns
Data Retention
We retain personal information only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, and maintain platform security.
Third-Party Services
Our website may contain links to third-party websites or payment gateways. We are not responsible for the privacy practices or content of those external platforms.
Users should review their respective privacy policies before sharing personal information.
Children’s Privacy
Dwarlo services are intended for individuals aged 18 years and above. We do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.
The latest version will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact us.
Dwarlo
📧 Email: support@dwarlo.com
📞 Phone: +91 XXXXX XXXXX
🌐 Website: www.dwarlo.com